Head Benefits Administration – Government Institutions Pension Fund

Job Description

Position:                    Head Benefits Administration

Department:            Operations

Reports to:                Manager:  Operations

Purpose of the Position:

• To develop and supervise operational processes and procedures, work standards and practices, and update services with data control.

Key Performance Area

• Ensure update services with data control
• Provide new admissions systems and services, data verification systems and services, Section 14 transfer systems and services, quotation and benefits statements
• Ensure data integrity, including actuarial valuations, clean-ups, and audits;
• Ensure timely and correct processing of all benefit claims;
• Review and ensure correctness of member data before payment of claims
• Ensure administrative processes and procedures are adhered to when processing payments;
• Plan, organize, manage, and control the team.
• Implement and manage projects for the team
• Ensure compliance with the Pension Fund Act and other relevant regulations.
• Co-ordinate tax processing services;
• Provide proactive communication with stakeholders;
• Set objectives and SLA’s with team members for the team;
• Provide query resolution, problem-solving, and troubleshooting services;
• Ensure status change process controls are in place
• Preparation, submission, and presentation of claims to BAC Committee (Trustees)
• Operational processes, procedures, work standards, and practices
• Implement a systematic approach to benefits processing.
• Establish a systematic approach to final approval of benefits and control over stages of approval.
• Implement a systematic approach to new member admissions processing.
• Liaise with other section heads on issues of non-compliance or deviation from the agreed process.
• Organize and coordinate the tax certificate preparation and printing process.

Job-related Qualifications & Experience

• Degree in Business Administration/ Management/ Accounting and Finance NQF level 7
• Five (5 years)’ experience of which 3 years were at supervisory level and, at least 2 years’ experience in a retirement fund administration environment.
• A retirement fund management qualification will be an added advantage.

The incumbent should have the following knowledge, skills, and Attributes:

Knowledge of:

Basic accounting, benefits calculations, payout processes and procedures, data management, forensic investigations, fraud and what constitutes fraud, Pension fund rules, acts and regulations & other relevant acts, project management, procedure design, research methodologies, taxation, records management and Actuarial valuations.

Skills:

Analytical, change management, complaints handling, customer service, evaluation, feedback, conflict handling, decision making, communication and management skills, training and coaching, decision making, supervisory, problem solving, report writing, and presentation.

Personal Attributes:

Assertive, emotionally mature, integrity, ability to maintain confidential information, cultural sensitivity, honest, patient, sense of urgency, high stress tolerance, and results-oriented.