Manager:Automation & Business Processes – Nedbank Namibia

Manager: Automation & Business Processes (D3)

Job Purpose

To contribute towards business success by providing pro-active cradle to grave support for the sustained operations of the automation solution in line with the agreed business case and the overall enterprise automation strategy.

Job Responsibilities

• Continually monitor the operation of all automation solutions and promptly address any operational defects.
• Analyze operational/business processes, including digital and manual workflows, systems, and data.
• Propose process solution (system or manual) based on requirements.
• Manage the resolution of all automation incidents to optimize ongoing effectiveness and reliability of automation solutions, in accordance with the service level agreement with various business units.
• Document and review process maps and supporting artifacts, adhering to Nedbank’s standards, client experience guidelines, and best practices.
• Perform gap analysis and due diligence.
• Continuously create an integrated “Big Picture” of automation efficiencies compared to business expectations and strategies, providing recommendations for improvement, and optimizing future automation developments.
• Provide input into change management plans.
• Communicating new and updated processes based on best practices.
• Provide input into test strategies and procedures, create process test cases, perform process testing and analyze test results.

Job Responsibilities Continue

• Keep abreast of legislation and other industry changes that impacts the role by reading the relevant newsletters, websites and attending sessions to remain current.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders, to achieve goals and objectives.
• Maintain knowledge and improve team success by sharing and transferring knowledge with team to ensure information is provided correctly to stakeholders.
• Maintain relationships with Nedbank Group project management teams to ensure knowledge transfer among the other African subsidiaries.
• Manage the project pipeline of the Business Enablement team by ensuring timely submission of project tracking submissions and presentations.

People Specification

                                                                      (Affirmative Action Candidates are encouraged to apply)

Essential Qualifications – NQF Level

Preferred Qualification

• Matric / Grade 12
•  Business /, IT or Engineering (Industrial) degree or equivalent.

Preferred Certifications

• Blue Prism Developer accreditation will be advantageous.

Minimum Experience Level

• At least 5-10 years’ experience of operating systems within a large financial services institution.
• Good knowledge in Process and Enterprise Document Management Methodologies and Systems.
• M-Files administrator training will be an advantage
• Experience in robotics process automation (RPA) and specifically with Blue Prism.

Technical / Professional Knowledge

Behavioural Competencies