SME Inbound Business Bankers – First National Bank Namibia

Job Description

Responsible for delivering high-quality customer service through telephone and digital channels, ensuring that customer queries are addressed promptly and resolved efficiently. Acts as a key point of contact to enhance customer satisfaction and support continuous service improvement.

Hello Future Small and Medium Enterprise Banking (SME) Banker 

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Overview:

To manage and grow a portfolio of Small and Medium Enterprises with high profit generation

Are you someone who can:

• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets
• Enter all qualified leads into the sales pipeline and maintain daily
• Plan and prioritise personal sales activities and customer contact towards agreed business aims
• Provide accurate and reliable sales statistics obtained from the sales
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure full understanding of customer needs to deliver a quality service
• Ensure resolution of customer queries and complaints timeously and ownership of issues Collaborate closely with relevant business units and FNB product houses as per strategy to identify revenue opportunities
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability

You will be an ideal candidate if you:

• Bachelor’s degree in financial services field, Business Management or equivalent qualification.
• 2- 3 years in a similar environment

   You will have access to:

• Opportunities to network and collaborate
• Challenging Working Environment
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courages – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further.Apply now!

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.

The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/01/26