Team Leader – First National Bank Namibia

Job Description

To oversee and coordinate daily team operations, ensuring efficient task execution, optimal resource utilisation, and consistent workflows that achieve operational objectives and maintain high quality standards.

Hello Future Team Leader

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
• Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
• Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
• Comply with governance in terms of legislative and audit requirements.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
• Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
• Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
• Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities

You will be an ideal candidate if you: 

• Have a Diploma in Banking or Finance
• Have 2 to 3 years of experience in a similar environment

You will have access to: 

• Opportunities to network and collaborate
• Challenging Work Environment
• Opportunities to innovate

We can be a match if you are: 

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Create a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further. Apply now!

• Location: FNB Namibia Windhoek Southern Area Office Rosh Pinah
• 6-day worker

*All applications must be done via the Group’s application portal.  To access the portal click on the link below.

https://firstrand.wd3.myworkdayjobs.com/FRB

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan. The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

03/03/26