Pay Office Administrator (Temp) – Old Mutual Namibia

Administration
Windhoek
March 6, 2026
Full Time Contract

Job Description

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Responsibilities:

  • Administration of all new business via Government Stop Order
  • Increase Government Stop Order Market by supporting the acquisition of new business / maintaining, retaining and driving penetration within existing Pay Office
  • Ensure an effective Billing / Collection and Allocation process for Government Sector
  • Follow up with Pay Office to provide reasons for mismatched Premiums paid and feedback to allocate or clear
  • Effective New Business Lodgement and Retention Process to ensure premium flow and increase in Profitability
  • Ensure successful distribution of Bill files to Pay Office
  • Annual Pay Office visits to ensure continuous education on utilizing Bill Files and related matters
  • General correspondence with Pay Office regarding payment and feedback files
  • Identify and address issues that prevents allocating of Premiums
  • Manage Customer Complaints on Pay Office level within agreed time standards
  • Initiate exit procedure for Pay Office who discontinued Agreements
  • Communication to Distribution Channels to facilitate conversion of premium not affordable to alternative payment methods

QUALIFICATIONS & EXPERIENCE

  • Namibian Citizenship
  • Grade 12 (25 points)
  • 1 – 2 years’ experience in financial industry will be an advantage
  • Knowledge of MS Office applications and spreadsheet proficiency is essential.
  • Analytical skills is essential
  • Strong written and verbal communication skills
  • Proven ability to meet and exceed tough business targets on a consistent basis
  • Ability to work under pressure whilst remaining professional
  • Ability to work independently and within a team
  • A passion for customer service and relationship building

Competencies:

  • Collaborates
  • Communicates Effectively
  • Drives Results
  • Ensures Accountability
  • Plans and Aligns
  • Tech Savvy

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: Old Mutual Career Portal

 

Closing Date: 09 March 2026

Location

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