Job Description
Key Performance Area
- Accurately and promptly analyse guest needs, as per job card and carry out work requested.
- Identify if fault is FIR, Warranty or driver related.
- Complete Pre diagnostic questionnaires as per required standards.
- Repair vehicles as per diagnostic questionnaires.
- Reduce Comebacks, ensure Customer Satisfaction and Retention.
- Adhere to TSAM servicing and repairs Flat Rate Times.
- Record future vehicle repairs and servicing requirements.
- Seek Foreman, Technical Advisor and Technical Manager support and advise in any difficulty experienced while carrying out requested repairs.
- Communicate on an ongoing basis to relevant team members on any changes in completion time, Additional services needed ensuring guest satisfaction is not compromised.
- Maintain CE index percentages to agreed standards.
- Ensure all hours and material usage are accurately recorded.
- Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring and coaching to ensure.
Competencies/Skills
- Have a Passion for Excellence and Results, with a “First time right” attitude.
- Effectively prioritize and multitask, initiate and follow through.
- Ability to work under pressure and meet deadlines.
- Exceptional Communication & Interpersonal skills.
- Ensure the highest standard of courtesy and efficiency in customer contact.
- Good Time Management Skills.
- Highly Professional.
- Be a Team Player.
- Excellent Technical Skills.
Application Details
Please refer to company procedures to apply. Application deadline is 2026-09-16.
