Relationship Manager Public Sector Banking – FNB (First National Bank), Part of FirstRand Group

Job Description

Job Summary

To manage and grow a portfolio of client relationships within the Banking Sub-Segment by proactively identifying opportunities, acquiring new business, and delivering tailored financial solutions from a suite of standard and customised offerings. This job ensures value delivery to clients while driving revenue growth and supporting client retention objectives.

Key Responsibilities

• Manage and grow a defined client portfolio to achieve revenue growth, client retention and portfolio performance targets
• Drive asset growth by identifying lending opportunities and supporting credit solutions aligned to client needs
• Drive liability growth through client acquisition, retention and increased product utilisation
• Execute relationship management strategies and translate them into actionable client engagement and growth plans
• Identify and implement cross-sell and upsell opportunities to maximise portfolio value and client profitability
• Build and maintain strong client relationships through regular engagement, service delivery and tailored solutions
• Deliver high-quality client service aligned to defined service standards and value propositions
• Monitor portfolio performance including revenue, balances, utilisation and client activity and implement corrective actions
• Collaborate with Credit, Risk, Product and Operations teams to ensure effective delivery of integrated client solutions
• Manage client onboarding, servicing and retention activities to ensure portfolio sustainability and growth
• Resolve escalated client issues and ensure positive client experience and relationship continuity
• Ensure compliance with regulatory requirements, internal policies and risk frameworks across all client activities
• Prepare portfolio performance reports and insights to support decision-making and performance tracking
• Contribute to continuous improvement of client engagement processes and portfolio management practices

Requirements

• Relevant Degree in Business, Finance, Economics or related discipline
• 4-6 years’ experience in banking, relationship management, sales or portfolio management environments
• Client relationship and portfolio management
• Revenue growth and balance sheet management
• Cross-sell and product optimisation
• Credit and lending processes
• Stakeholder engagement across business functions

How to Apply

To apply, please visit: firstrand.wd3.myworkdayjobs.com

REF Code: R53563

Closing Date: 2026-10-01