IT Technician – Dupwies Management Services Namibia

Information Technology
Windhoek
October 8, 2026
Full Time

Job Description

Job Summary

We are looking to hire an experienced and technically capable IT Technician to join our IT team.

Key Responsibilities

  • Provide first-, second-, and where required third-level technical support to users.
  • Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
  • Administer and support Microsoft Windows Server environments.
  • Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP, and user accounts.
  • Perform user onboarding, offboarding, account creation, permissions, and access management.
  • Troubleshoot Microsoft Windows operating systems and Microsoft 365 applications.
  • Install, configure, and maintain network equipment including switches, wireless access points, routers, and firewalls.
  • Troubleshoot LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues.
  • Monitor and maintain servers, workstations, network infrastructure, and other IT systems.
  • Assist with backup and recovery operations and ensure backups are functioning correctly.
  • Assist with cybersecurity controls, endpoint protection, patch management, and vulnerability remediation.
  • Install and maintain software applications and ensure appropriate licensing compliance.
  • Perform hardware and software upgrades and preventative maintenance.
  • Maintain accurate IT asset, configuration, and documentation records.
  • Assist with IT projects, system implementations, upgrades, and infrastructure changes.
  • Liaise with external IT vendors and service providers where required.
  • Escalate complex incidents appropriately and follow incidents through to resolution.
  • Maintain IT documentation, procedures, network diagrams, and technical records.
  • Provide technical assistance remotely and onsite.
  • Ensure IT systems remain secure, available, and operational.
  • Participate in after-hours support or standby duties when required.

Requirements

  • Minimum 5 years’ experience in an IT Technician, IT Support, Systems Administrator, or similar role.
  • Demonable hands-on experience administering Microsoft Windows Server.
  • Strong knowledge of Microsoft Active Directory.
  • Experience with Group Policy (GPO).
  • Good understanding of DNS and DHCP.
  • Strong Microsoft Windows desktop troubleshooting skills.
  • Experience supporting Microsoft 365 / Office 365 environments.
  • Good understanding of TCP/IP networking.
  • Experience troubleshooting switches, routers, wireless networks, and VPN connectivity.
  • Experience with hardware troubleshooting and maintenance.
  • Understanding of backup and disaster recovery principles.
  • Experience with endpoint security and antivirus/EDR solutions.
  • Good understanding of IT security best practices.
  • Experience with remote support tools.
  • Ability to diagnose and resolve technical problems independently.
  • Strong documentation and administrative skills.
  • A valid driver’s licence is required.

How to Apply

Apply by email: [email protected]

REF Code: DUPO01

Closing Date: 2026-10-26

Location

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