Claims Administrator – SW Distributors

Job Description

Job Summary
Employer: SW Distributors
Job Type: Full-time
Location: Windhoek, Namibia
Category: Administration
Closing Date: 2026-10-31

Key Responsibilities
– Receive, verify, and process operational and customer claims (including damages, shortages, and returns) accurately and within set turnaround times.
– Act as the primary liaison between customers, stores, suppliers, logistics, and finance to resolve claims.
– Maintain accurate, up-to-date claims records, prepare management reports, and proactively follow up on outstanding documentation.
– Monitor the status of claims, identify recurring issues or trends, and escalate them to the Claims Supervisor.
– Ensure all claims are handled according to company policies and procedures.

Requirements
– Grade 12 certificate with 3-5 years of experience in claims administration, customer service, or retail operations.
– Strong computer literacy, particularly in Microsoft Office and Excel.
– Exceptional attention to detail, accuracy, and the ability to multitask.