Job Description

To manage the legal collections of arrears and bad debts of all Bank products, by leading collection staff with the aim to keep provisions in acceptable limits and reduce losses to the bankHello Future Collections and Recovery Manager

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Overview:

To manage the legal collections of arrears and bad debts of all Bank products, by leading collection staff with the aim to keep provisions in acceptable limits and reduce losses to the bank

Are you someone who can:

• Contribute to the development and execution of the business unit strategy.
• Ensure the reduction of loss to the Group and increase revenue through the establishment of collections campaigns, policies and processes.
• Meet recovery and collection budget by ensuring execution of budget against target as
• defined in the Debt Recovery and Collection Strategy for the Bank.
• Deliver a sound Debt Recovery Management culture through awareness of campaigns to

influence behaviour and drive the importance of compliance.

• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
• Improve business decisions by providing accurate and reliable business intelligence

(information) together with analyzing trends and data for the debt recovery and

collection environment.

• Monitor changes in legislation, regulations, initiatives, and relevant industry practices. Ensure drafting and implementation of appropriate interventions and ensure compliance

with audit requirements.

• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Engage in cross-functional relationships to obtain and to provide work support
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Manage team delivery against goals in the area of responsibility
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures Participate in Talent Management practices and processes in line with HR policies and procedures Implement employment equity plan targets in all recruitment and employee movement activities
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies

You will be an ideal candidate if you:

• Have a Degree in Credit, Accounting or any other Finance-related field
• 5 – 7 years in a similar environment, with credit specialization being an advantage
• Proficient in Microsoft Office
• Excellent verbal and written communication skills

You will have access to:

• Opportunities to network and collaborate
• Challenging Working Environment
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courages – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Closing Date:   06 May 2025

All applications must be done via the Group’s application portal. To access the portal click on the link below.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.https://firstrand.wd3.myworkdayjobs.com/en-US/FRB/job/Windhoek/Collections-and-Recovery-Manager_R32966?locationCountry=db69d446446c11de98360015c5e6daf6

06/05/25