Collections Portfolio Manager Pre-Legal – First National Bank Namibia

To lead a team and manage loan instalments repayments from employers on scheme accounts, reconciliations and timeous tagging of accounts and engagement with employers to manage credit risk emanating from negative economic impacts for example Liquidations and retrenchments

To minimise portfolio provisions, supervise and collect on all the overdue and defaulting loans and overdrafts in order to reduce the impairments and provisions on the Bank’s Profit and Loss and drive the Bank’s credit portfolioHello Future Pre-Legal Collections Portfolio Manager

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
• Oversee the pre-legal collection of outstanding defaulted credit exposures to minimize profit loss while ensuring it is handled appropriately and per company policy.
• Create and implement strategies to increase the number of successful pre-legal collections on outstanding debt.
• Recruit, train and evaluate staff within pre-legal collections to ensure required skill levels.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Run reports and analyze data pertaining to the department and share with department staff as needed.
• Lead high-performance collections teams to take ownership and accountability of the pre-legal collections focus areas.
• Help build a self-sustaining culture of staff morale, collaboration, effective communication and efficient processes.
• Deliver a quality service level to customers with an aim to retain and rehabilitate clients.
• Support the Senior Pre-Legal Collections Manager with all strategic, process and operational related initiatives necessary to reach departmental targets and goals.

You will be an ideal candidate if you:

• Have or in the process of obtaining a bachelor’s degree, preferably in Business, Commerce or Finance.
• A diploma in Collections, Recoveries and/or Credit will be advantageous.
• Have leadership experience in a Credit and Collections environment.
• Proficient in Microsoft Office.
• Excellent verbal and communication skills.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work
• Opportunities to strategize and innovate.

We can be a match if you have / are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same
• Accountability – Willingness to accept responsibility or to account for your own actions.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Closing Date:  27 July 2025

All applications must be done via the Group’s application portal.  To access the portal click on the link below.

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Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

28/07/25