Digital and Platform Manager – First National Bank Namibia

Job Description

To manage a team to optimize client usage on digital platforms by growing the digital vertical sales index (VSI), increases revenue and volumes.

To provide subject matter expertise to clients on all the products on platform.Hello Future Digital and Platform Manager   

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business to help create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Job Profile Summary

To manage and drive digital platform performance by leading a team to optimise client usage and increase digital adoption, by enabling and maintaining new products available on the Bank’s Business digital channels

Are you someone who can:

• Lead and manage a team to drive adoption and usage of digital platforms across client segments
• Drive growth in digital vertical sales index (VSI), transaction volumes and revenue through increased platform utilisation
• Oversee portfolio performance within area of responsibility to ensure achievement of digital targets
• Implement and manage initiatives to increase client engagement and usage across all digital channels
• Monitor digital platform performance metrics and identify opportunities to improve adoption, usage and revenue
• Ensure effective execution of digital sales and enablement strategies within the  portfolio
• Coordinate with product, technology and operations teams to ensure platform functionality supports business requirements
• Identify and address barriers to digital adoption and implement corrective actions to improve client uptake
• Ensure alignment of digital platform activities with business objectives, service standards and governance frameworks
• Manage the support team responsible for the onboarding, enablement, and education of clients and sales teams to drive effective utilisation of digital solutions.Manage performance of team members through clear objectives, coaching and ongoing feedback
• Track and report on digital performance indicators, including usage, volumes, revenue and client engagement
• Ensure compliance with regulatory, risk and governance requirements across all digital platform activities
• Drive continuous improvement of digital processes, service delivery and client experience
• Collaborate with stakeholders across business units to deliver integrated digital solutions and achieve business outcomes

You will be an ideal candidate if you meet the below minimum requirements: 

• A Minimum Qualification : A relevant Degree in Business, Marketing, Finance, Information Systems or related discipline
• 5–7 years’ experience in digital channels, sales enablement, banking or platform management environments

You will have access to:

• Opportunities to network and collaborate
• Challenging Working Environment
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courages – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further.Apply now!

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.

The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

08/07/26