Guest Relations Agent (x8 Positions) – O&L Leisure
Job Description
PURPOSE OF THE POSITION:
To provide exceptional guest experience, manage check-in and check-out processes, and perform night audit functions to guarantee accurate financial transactions in accordance with established procedures.
Key Performance Areas:
- Constantly monitor and check the quality-of-service delivery towards the guests and ensure the processes align with the brand and the provided quality guidelines.
- Coordinate room status updates with housekeeping for check-outs, late check-outs, early check-ins, and special requests.
- Verify reservations, review arrival and departure lists, special guest requirements, and ensure accurate processing of information, including timely internal communications and notifications.
- Follow up on arrival times for groups and ensure that all relevant departments are informed and prepared.
- Update the pass-on log and bulletin board daily, ensuring effective communication with other departments.
- Transfer charges and deposits to master accounts with efficiency and accuracy, ensuring seamless financial operations.
- Monitor and ensure accurate processing of charges, deposits, vouchers, discounts, and promotional programs to ensure accurate accounting and reporting.
- Manage all front office cashier transactions during the night shift and ensure the safety and security of guests and the property during nighttime hours.
- Own and live the O&L Persona, anchored in caring, passionate, and authentic behaviors and actions.
QUALIFICATIONS & EXPERIENCE:
- Min Grade 12 plus Higher Certificate
- Certificate in Hospitality & Tourism Business Administration or Accounting
- A minimum of 3 years’ experience in a front desk, night audit, reception or customer service role within the Hospitality Industry
- Experience in room revenue control, handling cash, accounting procedures, and general administrative tasks and OTA’S.
- Computer literate (MS Office & Opera Systems)
- Multilingual in a foreign language (German, French, Portuguese etc) will be an added advantage.
COMPETENCIES REQUIRED:
- O&L Values
- Leads Growth
- Takes Bold Stands
- Causes Alignment
- Being Authentic
- Inspires Innovation
- Deliver Extraordinary
The company ONLY accept application via their career portal. Interested candidates can apply via the link below:
Apply online via: O&L Career Portal
