Service Advisor – Indongo Toyota
Job Description
Job Overview
Service Advisor position available at Indongo Toyota in Walvis Bay.
Key Performance Area
- Adhere to labour sales and performance targets.
- Achieve the highest degree of customer satisfaction.
- Utilize progress control with technical teams to meet deadlines.
- Continuous communication with guests on service bookings and invoiced before guest collection, provide timous feedback and updates to guests if delays occur.
- Pre-printing of bookings on day in advance in the event there not being a Bookings Clerk and strictly Manage VIP
- Cash Outstanding to be monitored and controlled.
- Adhere to Warranty/ Extended Warranty and Service Plan SOP’s
- Ensure Service Plan/ Fleet Authorizations/ has been obtained prior to work being carried out and job card being sent to controller/ foreman for job allocation and ad hoc tasks if and when required
Competencies/Skills
- Have a Passion for Excellence and Results, with a “First time right” attitude.
- Effectively prioritize, multitask, initiate and follow through.
- Exceptional Communication & Interpersonal skills
- Ensure the highest standard of courtesy and efficiency in customer contact.
- Analytical and organized and highest level of integrity and ethics.
- Good time management skills, and be a Team Player
