Waitron: Farmhouse Deli – O&L Leisure
Job Description
PURPOSE OF THE POSITION: :
Take orders and serve food and beverages to patrons at tables in a dining establishment. To deliver unforgettable, unique guest experiences by taking orders, serving food and beverages, and ensuring a smooth and enjoyable dining atmosphere.
Key Performance Areas:
- Welcome customers/guests, seat them at their designated tables, and present menus.
- Own and Live the O&L persona, anchored in “caring, passionate, authentic.”
- Provide guests with quality service upon entrance of the restaurant outlet.
- Provide personalized guest service based on preferences and ensure an everlasting bond is created with guests.
- Ensure that mise en place levels are kept to standards.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Present menus and provide detailed explanations of menu items, including specials and promotions.
- Take accurate food and drink orders, ensuring dietary preferences or restrictions are noted and communicated to the kitchen, as well as punching this in on the POS system.
- Remove dishes and glasses from tables or counters; take them to the kitchen for cleaning.
- Monitor tables and respond to guests’ requests for refills, additional items, or adjustments to their orders.
- Assist the host or hostess by answering phones to take reservations or to-go orders and by greeting, seating, and thanking guests.
- Demonstrate an exceptional level of professionalism, maturity, and emotional intelligence always.
- Maintain the cleanliness of the duty station before the end of each shift in accordance with the standards.
QUALIFICATIONS & EXPERIENCE:
- Minimum Grade 12.
- Minimum 1 year experience in a restaurant operation as a waiter within a 4* or 5* hotel and restaurant practice.
- Computer Literacy: MS Office, MICROS, Materials Control.
The company ONLY accept application via their career portal. Interested candidates can apply via the link below:
Apply online via: O&L Career Portal
