Key Accounts Officer – Momentum

Job Description

Job Summary

The Key Accounts Officer role is responsible for building and maintaining strong relationships with key clients while driving knowledge transfer and skills development to ensure service excellence. It focuses on the strategic management and growth of key accounts by understanding and addressing client needs, promoting loyalty, and identifying opportunities for business growth, while simultaneously supporting organizational capacity through the design, facilitation, and delivery of learning interventions for both clients and internal teams.

Key Responsibilities

• Serve as the primary point of contact for assigned key clients and build long-term relationships to ensure client retention and loyalty.
• Understand client needs and provide tailored solutions that align with organisational products and services.
• Monitor service delivery, ensuring adherence to quality standards and the timely resolution of client queries and concerns.
• Identify opportunities to grow existing accounts through cross-selling and upselling initiatives.
• Gather and analyse client feedback, providing recommendations to improve client service and overall customer experience.
• Design, develop, and facilitate training programmes, workshops, presentations, and onboarding sessions for clients and employees.
• Assess skills gaps and implement appropriate learning and development interventions to support continuous improvement.
• Develop and maintain training materials, manuals, and digital learning resources, while evaluating the effectiveness of learning initiatives.
• Build and maintain strong relationships with internal and external stakeholders, ensuring service level agreements are met and client expectations are effectively managed.
• Collaborate with sales, operations, and product teams, provide regular performance and training reports, support strategic projects, and ensure compliance with organisational policies and industry standards.

Requirements

• Grade 12
• Bachelor’s degree in business administration, Education/Training, Human Resources, or a related field will add as an advantage.
• Proven experience in key account management or client relationship management.
• 3 to 5 years experience in training facilitation, learning and development, or capacity building.
• Knowledge of adult learning principles and instructional design is an added advantage.
• Experience working in a Key Accounts environment within the Financial Services Industry
• Proficiency in MS Office and e-learning platforms.

How to Apply

To apply, please visit: momentumgroupltd-africa.erecruit.co

REF Code: MMH260630-9

Closing Date: 2026-10-03