Admission Clerk – Shift Worker – Lady Pohamba Private Hospital

Job Description

Job Summary

We are seeking suitable qualified and experienced individuals to join Lady Pohamba Private Hospital as Admission Clerks Shift Workers on a 1-year contract. The successful candidates will be responsible for providing efficient, accurate and professional patient admission and registration services, ensuring that patients receive courteous and professional experience throughout the admission process.

Key Responsibilities

• Receive and assist patients and their families with the admission and registration process.
• Register new and returning patients accurately on the hospital’s admission system.
• Verify patient demographic, contact, medical aid and other relevant information.
• Ensure that all required admission documentation is completed accurately and signed where applicable.
• Verify medical aid membership and benefits in accordance with hospital procedures.
• Obtain and process the necessary authorizations for admissions where required.
• Explain admission procedures, hospital requirements and relevant documentation to patients and/or their representatives.
• Maintain accurate and up-to-date patient records and ensure that all information is captured correctly.
• Handle patient information with strict confidentiality and discretion.
• Liaise with medical aid providers, doctors, wards, departments and other relevant stakeholders regarding patient admissions.
• Ensure that patients are directed or transferred to the appropriate ward or department following admission.
• Handle admission-related enquiries professionally and efficiently.
• Assist with the processing of patient discharges and other related administrative requirements when required.
• Ensure that all admission documentation is filed and maintained according to hospital procedures.
• Handle cash or payment-related processes where applicable and in accordance with hospital procedures.
• Identify and escalate discrepancies, incomplete documentation or admission-related queries to the appropriate supervisor.
• Provide professional and courteous customer service to patients, visitors and healthcare professionals.
• Comply with hospital policies, procedures and applicable confidentiality requirements.
• Perform any other duties reasonably related to the position.

Requirements

• Grade 12 or equivalent qualification.
• Previous experience in admissions, reception, medical administration or a similar healthcare environment will be an advantage.
• Previous experience in a customer-facing administrative position.
• Basic computer literacy and the ability to work with electronic systems.
• Good verbal and written communication skills.
• Good numerical and administrative skills.
• Excellent customer service and interpersonal skills.
• Ability to work accurately under pressure and manage multiple tasks.
• Ability to maintain confidentiality and exercise discretion when handling patient information.
• Knowledge of medical aid Funds and hospital admission processes will be an advantage.
• Willingness and ability to work shifts, including weekends and public holidays.

How to Apply

Apply by email: [email protected]

Closing Date: 2026-10-06