L2 Support Engineer – Acunam

Job Description

Job Summary

Provide remote desktop support to customers and travel to customer sites as required. Install, maintain, and support desktop peripherals, hardware, and software. Install, maintain, and support Local Area Network (LAN) and Wide Area Network (WAN) infrastructure. Monitor, record, and respond to incidents and system failures in accordance with Service Level Agreement (SLA) requirements. Provide support to staff with internal IT requests. Create and maintain installation and system documentation, diagrams, procedures, and help sheets. Assist with the preparation of monthly customer SLA reports. Adhere to company policies, procedures, and standards. Perform additional ad hoc duties in line with company procedures and standards.

Key Responsibilities

• Provide remote desktop support to customers and travel to customer sites as required.
• Install, maintain, and support desktop peripherals, hardware, and software.
• Install, maintain, and support Local Area Network (LAN) and Wide Area Network (WAN) infrastructure.
• Monitor, record, and respond to incidents and system failures in accordance with Service Level Agreement (SLA) requirements.
• Provide support to staff with internal IT requests.
• Create and maintain installation and system documentation, diagrams, procedures, and help sheets.
• Assist with the preparation of monthly customer SLA reports.
• Adhere to company policies, procedures, and standards.
• Perform additional ad hoc duties in line with company procedures and standards.

Requirements

General: Grade 12 certificate. Namibian citizenship. Fluent bilingualism in English and Afrikaans. Valid driver’s licence.

Certifications: CompTIA A+. CompTIA Network+ (N+). MS-900 Microsoft 365 Fundamentals or current equivalent. MD-102: Microsoft Endpoint Administrator Associate or current equivalent. MS-102: Microsoft 365 Administrator or current equivalent.

Experience and Exposure: Minimum of 3 years’ IT experience related to end-user desktop and peripheral support. Experience managing, completing, and closing support tickets using a ticketing system. Experience with Active Directory and Microsoft 365 tenant administration. Basic networking experience.

Added Advantages and Special Requirements: Own vehicle. Additional relevant certifications or qualifications that complement the position and scope of work. Ability to speak additional languages.

How to Apply

Apply by email: [email protected]

Phone: +264812203109

Closing Date: 2026-10-09