Senior Legal Recoveries Manager – FNB (First National Bank), Part of FirstRand Group

Job Description

Job Summary

Reporting to the Collections Head, you will manage the end-to-end legal recoveries function for Retail. This includes foreclosures, defended portfolios, deceased and insolvent estates, distressed loans and legal cancellations, working closely with attorneys, sheriffs, executors and external debt collectors to protect the Group’s position while rehabilitating and retaining customers wherever possible.

Key Responsibilities

• Manage foreclosures, defended portfolios, deceased and insolvent estates, distressed loans and legal cancellations
• Coordinate with attorneys, sheriffs, executors and external debt collectors to ensure efficient recovery processes
• Handle defendant matters where customers oppose legal action or institute claims against the bank
• Lead collections teams to meet operational and cost targets
• Allocate business support resources efficiently and monitor budget utilisation
• Drive strategic initiatives such as digital collections, quality assurance process mapping and the categorisation of default reasons
• Rehabilitate and retain customers through negotiated arrangements and additional forbearance strategies
• Minimise financial, legal and reputational risk by ensuring compliance and the swift resolution of legal milestones
• Use data and analytics to identify trends, inform strategy and improve performance

Requirements

• Hold a Bachelor’s degree in Commerce, Law or another relevant field, or are in the process of obtaining one
• Have a minimum of 5 years’ experience in collections and recoveries, with a thorough understanding of legal processes and regulatory requirements
• Have strong leadership skills, with excellent verbal and written communication
• Are able to formulate and implement strategy, manage performance and foster collaboration
• Embrace digital collections strategies
• Are proficient in Microsoft Office

How to Apply

To apply, please visit: firstrand.wd3.myworkdayjobs.com

REF Code: R53737

Closing Date: 2026-10-02