Business Support Specialist – FNB (First National Bank

Analyst
Windhoek
September 16, 2026
Full Time

Job Description

Job Summary

To proactively research, identify, and develop growth opportunities within existing business portfolios, enabling the unlocking of new revenue streams. This job supports operational and strategic initiatives by leveraging data insights, stakeholder collaboration, and continuous improvement practices to enhance business performance. The incumbent contributes to the optimisation of business processes, supports decision-making through analysis, and ensures alignment with organisational goals.

Hello Future Pre-Legal Business Support Specialist MIS (Retail) Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Key Responsibilities

  • Perform accurate and timely management information, business intelligence, and performance reports
  • Perform data extraction, cleansing, analysis, and reporting to support collections performance and decision-making
  • Develop and maintain reporting solutions, dashboards, and data models that provide meaningful business insights
  • Ensure the accurate and timely distribution of daily, monthly, and ad hoc reports to stakeholders
  • Support and manage dialler campaigns to optimize collections performance and customer contact strategies
  • Monitor portfolio performance, identifying trends and opportunities for process improvement
  • Resolve reporting and system-related issues while ensuring data integrity, governance, and compliance requirements are met
  • Collaborate effectively with operational teams and stakeholders to support business objectives and strategic initiatives
  • Take ownership of your development while contributing to a high-performance, collaborative team environment

Requirements

  • Hold a Bachelor’s Degree in Information Systems, Data Analytics, Statistics, Computer Science, Information Technology, or a related field
  • Have over 3 years’ experience in Management Information Systems (MIS), reporting, business intelligence, data analytics, or business support within a banking or financial services environment
  • Be proficient in Microsoft Office, particularly Excel, Power BI, and reporting tools
  • Possess strong analytical, problem-solving, and stakeholder management skills with excellent verbal and written communication abilities

How to Apply

To apply, please visit: firstrand.wd3.myworkdayjobs.com

REF Code: #Post#FNB#LI-HK2

Closing Date: 2026-09-29

Location

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