Customer Care Centre Clerk – African Marketing
Job Description
Job Summary
African Marketing, an equal opportunity employer, and one of Namibia’s leading distributors of reputable fast-moving dry and perishable consumer goods, is looking to fill the position of Customer Care Centre Clerk.
Type: Full-Time
Location: Windhoek
Category: Customer Service
Closing Date: 2026-09-14
Key Responsibilities
- Accurately capture and process all customer orders received via portals, email, Sales Representatives, and walk-in customers.
- Process special orders and communicate requirements to the warehouse.
- Contact Key customers according to the agreed schedule to obtain orders.
- Prepare and follow up on customer quotations.
- Notify Sales Representatives of outstanding quotations or orders.
- Liaise with Debtors regarding accounts on hold and confirm EFT payments where required.
- Stay informed about new products and promotions and communicate these to customers.
- Offer suitable alternative products when requested items are unavailable.
- Respond to customer queries promptly and professionally.
- Maintain accurate customer and order information.
Requirements
- Grade 12 (Matric)
- Tertiary education in Sales/Marketing will be an advantage
- Good communication skills, both written and oral, in English & Afrikaans
- Computer literate, with a good operating knowledge of Microsoft Office programs
- At least 3 years’ experience in a similar role and in the FMCG market
- Uninterrupted prior employment of at least 3 years
How to Apply
Apply by email: [email protected]
