Travel Consultant – Confidential

Job Description

Job Summary

The successful incumbent will be a confident and customer-focused travel consultant who is able to work independently, make sound decisions and remain calm under pressure. They will provide efficient and accurate after-hours support while ensuring travellers receive professional assistance when they need it most.

Key Responsibilities

• Average response time to after-hours calls and emails.
• Client satisfaction ratings.
• First-contact resolution rate.
• Booking accuracy rate.
• Travel disruption resolution effectiveness.
• SLA compliance.
• Revenue and transaction targets, where applicable.
• Quality assurance and audit scores.

Requirements

• High level of attention to detail.
• Effective time management.
• Resilience and ability to remain calm under pressure.
• Adaptability and flexibility.
• Ability to work independently.

How to Apply

Apply online: www.jobportunities.net

Closing Date: 2026-09-16