L3 Microsoft 365 Cloud Engineer – Acunam Technology Group

Information Technology
Windhoek
October 2, 2026
Full Time

Job Description

Acunam Technology Group is looking for an experienced L3: Microsoft 365 Cloud Engineer to join our Managed Services team. The successful candidate will be responsible for the day-to-day administration, support, optimisation and technical management of Microsoft 365 environments across Acunam’s customer base. This is a hands-on technical position suited to an experienced Microsoft 365 professional who is comfortable managing multiple customer tenants in an MSP environment, resolving complex Microsoft cloud issues and implementing secure, reliable and well-managed Microsoft cloud solutions.

Key Responsibilities

  • Administer and support Microsoft 365 customer environments across multiple tenants.
  • Manage Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
  • Manage Microsoft Entra ID identities, users, groups, roles, authentication, and access controls.
  • Configure and maintain Microsoft Intune and cloud-based endpoint management environments.
  • Implement and manage Conditional Access, Multi-Factor Authentication (MFA), and related identity and access management controls.
  • Administer Microsoft 365 licensing and assist with the technical assessment and optimisation of customer licensing requirements.
  • Manage Microsoft 365 tenant configurations, policies, domains, and service settings.
  • Perform Microsoft 365 migrations, tenant changes, and customer onboarding activities.
  • Troubleshoot complex Microsoft 365, Exchange Online, Teams, SharePoint, identity, authentication, and endpoint management issues.
  • Monitor Microsoft cloud environments and proactively identify configuration, security, capacity, and service risks.
  • Maintain technical documentation, customer tenant records, configuration standards, and operational procedures.
  • Implement and maintain Microsoft 365 backup and recovery solutions.
  • Assist with the standardisation and automation of Microsoft 365 administration across Acunam’s customer base.
  • Use PowerShell and other appropriate tools to automate administration, reporting, and repetitive technical tasks.
  • Act as an escalation point for Microsoft 365 technical issues.
  • Work closely with Acunam’s Managed Security team to improve Microsoft 365 security posture across customer environments.
  • Assist with Microsoft Defender, identity protection, email security, endpoint security, and other Microsoft cloud security technologies where appropriate.
  • Support Microsoft Secure Score and similar security assessment and improvement initiatives.
  • Assist in identifying configuration and security improvements within existing customer environments.
  • Work with Acunam’s technical teams to develop and maintain Microsoft 365 technical standards and best practices.
  • Participate in after-hours maintenance and emergency support activities where required.

Requirements

  • Namibian citizenship.
  • Grade 12 certificate.
  • Excellent written and verbal communication skills.
  • Fluency in English; Afrikaans will be an advantage.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Strong customer service orientation.
  • Valid driver’s licence.
  • Minimum of 3-5 years’ practical Microsoft 365 administration experience, preferably supporting multiple customer environments.
  • Strong practical experience administering Exchange Online.
  • Strong experience with Microsoft Entra ID, including identity management, MFA, and Conditional Access.
  • Practical experience administering Microsoft Intune and endpoint management environments.
  • Strong working knowledge of Microsoft Teams, SharePoint Online, and OneDrive administration.
  • Practical experience with PowerShell, particularly for Microsoft 365, Exchange Online, and Entra ID administration.

How to Apply

Apply by email: [email protected]

Phone: +264812203109

Closing Date: 2026-10-16

Location

Related Jobs