IT Manager – Avani Windhoek Hotel & Casino (Minor Hotels Group

Information Technology
Windhoek
October 2, 2026
Full Time

Job Description

Job Summary

Employer: Avani Windhoek Hotel & Casino (Minor Hotels Group)
Job Type: Full-time
Location: Windhoek, Namibia
Category: Information Technology
Closing Date: 2026-10-15

The IT Manager is responsible for leading and managing all information technology operations for the property, ensuring the reliability, security, and performance of business-critical systems that support hotel, gaming, and guest services.

Key Responsibilities

  • Manage and maintain all hotel IT systems, infrastructure, networks, hardware, and software.
  • Ensure compliance with Minor Hotels IT policies, cybersecurity standards, and data protection requirements.
  • Oversee system security, user access management, backups, disaster recovery, and business continuity processes.
  • Provide technical support and guidance to all departments, ensuring minimal disruption to operations.
  • Manage critical hospitality systems, including PMS, POS, finance, gaming, telecommunications, Wi-Fi, CCTV, and guest-facing technologies.
  • Coordinate and support technology projects, upgrades, implementations, and system enhancements.
  • Manage IT vendors, service contracts, software licensing, and service level agreements.
  • Prepare and manage the departmental budget, IT assets, and capital expenditure requirements.
  • Monitor system performance and proactively identify opportunities for improvement and efficiency.
  • Lead user training initiatives and support the adoption of new technologies across the property.
  • Collaborate with Regional and Corporate IT teams to implement company-wide technology initiatives and standards.
  • Provide on-call support for critical systems affecting guests, revenue generation, safety, and business operations.
  • Maintain accurate IT documentation, inventories, and compliance reporting.
  • Support the delivery of a seamless guest experience through reliable technology services and guest connectivity solutions.
  • Lead and develop any team members reporting into the IT function while fostering a culture of service, innovation, and continuous improvement.

Requirements

  • Degree or Diploma in Information Technology, Computer Science, Information Systems.
  • Relevant professional certifications such as Microsoft, Cisco, ITIL, CompTIA, Cybersecurity, or equivalent will be an added advantage.
  • Minimum 5 years’ experience in Information Technology, including at least 2 years in a management or leadership role.
  • Previous experience in a hotel, hospitality, or service-oriented environment is preferred.
  • Experience managing IT infrastructure, networks, servers, cybersecurity, and business-critical systems.
  • Proven experience supporting hospitality applications, including PMS, POS, finance, gaming, telecommunications, Wi-Fi, CCTV, and guest-facing technologies.
  • Experience in IT budgeting, vendor management, disaster recovery planning, and project implementation.
  • Strong knowledge of network administration, cybersecurity, data protection, and information security practices.
  • Excellent troubleshooting and problem-solving skills across hardware, software, and network environments.
  • Strong leadership, communication, and stakeholder management abilities.
  • Ability to manage multiple priorities and operate effectively in a fast-paced environment.
  • Strong planning, organizational, and project management skills.
  • High level of integrity, confidentiality, and attention to detail.
  • Ability to support and train users while driving technology adoption across the business.
  • Willingness to provide after-hours support for critical business and guest-facing systems when required.

How to Apply

To apply, please visit: minor.wd102.myworkdayjobs.com

REF Code: JR115110

Closing Date: 2026-10-15

Location

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